Case Studies

Infor Enhances Norgren’s Maintenance Services with EAM Solution

Infor announced that Norgren, a manufacturer for the health, automotive and chemical industries, has deployed the first phase of Infor EAM (Enterprise Asset Management).

The solution, which took just nine days to implement, will help deliver cost-effective maintenance services, reduce asset downtime and improve both the productivity of Norgren UK's operations, and the quality of services it delivers.

The application will support Norgren's efforts to streamline its maintenance services by creating a dashboard to monitor machine availability and prioritise job orders to improve response times. Infor EAM will be used by 70 staff at the Norgren UK site in Lichfield.

Following an extensive review of the market, Norgren chose Infor because of its deep domain expertise and the functionality of its EAM suite. "We were really impressed with the potential time saving opportunities available with Infor EAM," comments Kevin Dixon, maintenance manager, Norgren. "Previously we had used spreadsheets to record maintenance requests, with job orders being processed on paper. This meant that when an order came in, it would simply be put on a pile with the others, with no system to track which requests were to be prioritised."

The use of spreadsheets and manual processes meant that staff at Norgren would have to continuously check to see if any new requests had come in, taking up time that could be spent on maintenance tasks. Now, Norgren has an Infor EAM terminal on each of its four manufacturing production lines. If there is a machine breakdown, workers can log the maintenance request via the terminal into Infor EAM. This generates a work order, which with Infor's dashboard functionality, is received on each maintenance worker's PC or mobile device, should they be working offsite.

Kevin Dixon explains: "The dashboard capability was a decisive factor in our decision to adopt Infor EAM. The move to a web-based system means we can now streamline our work requests and provide preventative maintenance instead of just reacting to requests.  Being able to deploy the solution in such a short space of time also means we can look to optimise our productivity levels, and our service delivery at the earliest opportunity."

The second phase of the roll out of Infor EAM is expected in early 2010.

About Infor

Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementations, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world. For additional information, visit

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