Ford's 'golden noses' seek edge in slowing market
While Western drivers like the "new car" smell fresh off the production line, Chinese would rather their cars didn't smell of anything -- a cultural divide testing automakers that hope to revive sales in China’s slowing market.
At Ford Motor Co.’s research center outside the eastern city of Nanjing, 18 smell assessors -- dubbed "golden noses" -- test the smell of each material in any Ford vehicle to be sold in China.
The China smell test isn't unique, but illustrates the efforts that automakers make to attract buyers in markets where consumer attitudes vary widely.
"In North America, people want a new-car smell and will even buy a 'new car' spray to make older cars feel new and fresh. In China it's the opposite," says Andy Pan, supervisor for material engineering at the Ford facility, which employs 2,300 people.
The smell of a new vehicle in China can have an outsized effect. Last year, a J.D. Power report showed that unpleasant car smells were the top concern for Chinese drivers -- ahead of engine issues, road noise or fuel consumption.
Ford’s smell assessors conduct 300 tests a year, a third more than their counterparts in Europe. They rate the odor of all materials used in a vehicle from "not perceptible" to "extremely disturbing".
Pungent materials -- from carpets to seat covers and steering wheels -- are noted as smelling of anything from "burnt tire" and "bad meat" to "moth balls" or "dirty socks". Some are sent back to the supplier.
Seats for Ford cars in China are stored in perforated cloth bags to keep them ventilated before being installed, as opposed to plastic wrapping in the U.S. market where consumers are less concerned about chemical smells.
"The smell inside the car can often be pretty pungent," said Tom Lin, a 24-year-old high-school teacher in Zhejiang province, who bought a local Roewe brand car last October. He said there was still a bit of an odor six months later.
"With the next car I buy, I'm going to take more care to check out any odd smells," he said.
Extra edge
To be sure, smell is just one factor for automakers to get right in China, where picky buyers are always looking for fresh car models.
In a slower market -- consultancy IHS Markit forecasts vehicle sales will slip slightly this year -- firms are looking for an extra edge to appeal to consumers, beyond price discounts, says IHS analyst James Chao.
Local rivals Geely Automobile and BYD Co. tout their in-car air filters to protect drivers from China's harmful air pollution, and BMW says it is adding larger touch screens and tweaking colors to appeal to Chinese buyers.
Smell is key though, reflecting a wider concern in China about chemicals and pollution.
"When I lived in the United States I might look at the suspension or the engine," said Don Yu, China general manager at CGT, which makes materials to cover car seats and dashboards for General Motors, Volkswagen AG and Ford.
"In China, though, people open the car and sit inside, if the smell isn't good enough they think it will jeopardize their health."
For Ford's "golden noses" that means a strict routine. Testers undergo a tough selection process, proving themselves on blind smell tests before being chosen.
Tester Amy Han says she avoids spicy food and doesn't wear nail polish, strong perfume or even a leather jacket to keep her smell sense sharp.
"We have to have very healthy habits,” Han said. “We can't smoke, we can't drink.”
The China smell test isn't unique, but illustrates the efforts that automakers make to attract buyers in markets where consumer attitudes vary widely.
"In North America, people want a new-car smell and will even buy a 'new car' spray to make older cars feel new and fresh. In China it's the opposite," says Andy Pan, supervisor for material engineering at the Ford facility, which employs 2,300 people.
The smell of a new vehicle in China can have an outsized effect. Last year, a J.D. Power report showed that unpleasant car smells were the top concern for Chinese drivers -- ahead of engine issues, road noise or fuel consumption.
Ford’s smell assessors conduct 300 tests a year, a third more than their counterparts in Europe. They rate the odor of all materials used in a vehicle from "not perceptible" to "extremely disturbing".
Pungent materials -- from carpets to seat covers and steering wheels -- are noted as smelling of anything from "burnt tire" and "bad meat" to "moth balls" or "dirty socks". Some are sent back to the supplier.
Seats for Ford cars in China are stored in perforated cloth bags to keep them ventilated before being installed, as opposed to plastic wrapping in the U.S. market where consumers are less concerned about chemical smells.
"The smell inside the car can often be pretty pungent," said Tom Lin, a 24-year-old high-school teacher in Zhejiang province, who bought a local Roewe brand car last October. He said there was still a bit of an odor six months later.
"With the next car I buy, I'm going to take more care to check out any odd smells," he said.
Extra edge
To be sure, smell is just one factor for automakers to get right in China, where picky buyers are always looking for fresh car models.
In a slower market -- consultancy IHS Markit forecasts vehicle sales will slip slightly this year -- firms are looking for an extra edge to appeal to consumers, beyond price discounts, says IHS analyst James Chao.
Local rivals Geely Automobile and BYD Co. tout their in-car air filters to protect drivers from China's harmful air pollution, and BMW says it is adding larger touch screens and tweaking colors to appeal to Chinese buyers.
Smell is key though, reflecting a wider concern in China about chemicals and pollution.
"When I lived in the United States I might look at the suspension or the engine," said Don Yu, China general manager at CGT, which makes materials to cover car seats and dashboards for General Motors, Volkswagen AG and Ford.
"In China, though, people open the car and sit inside, if the smell isn't good enough they think it will jeopardize their health."
For Ford's "golden noses" that means a strict routine. Testers undergo a tough selection process, proving themselves on blind smell tests before being chosen.
Tester Amy Han says she avoids spicy food and doesn't wear nail polish, strong perfume or even a leather jacket to keep her smell sense sharp.
"We have to have very healthy habits,” Han said. “We can't smoke, we can't drink.”
